Shipping policy

Shipping Policy

Thank you for shopping with KNG Cards. Please review the shipping information below before placing your order.

1. Order Processing

All orders receive an order confirmation email once successfully placed.

Orders are typically processed within 1–2 business days (excluding weekends and public holidays).

During peak periods (new releases, sales, holidays), processing times may be extended.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

2. Shipping Methods

We ship using Australia Post.

Available options may include:

  • Standard Shipping

  • Express Shipping

Delivery timeframes are estimates only and are provided by Australia Post.

Typical delivery estimates:

  • Standard: 2–7 business days

  • Express: 1–3 business days

Delivery times may vary depending on your location and carrier delays.

Shipping costs are calculated at checkout based on weight and destination.

3. Tracking

All shipped orders include tracking where applicable.

Tracking information will be sent via email once your order has been dispatched.

KNG Cards is not responsible for delays caused by Australia Post once the parcel has been handed over.

4. Risk & Delivery Responsibility

Risk in goods passes to the customer upon delivery confirmation by the carrier.

KNG Cards is not liable for:

  • Delays caused by postal carriers

  • Lost or stolen parcels marked as delivered

  • Incorrect shipping details provided by the customer

Customers are responsible for ensuring their shipping address is accurate at checkout.

5. International Shipping

International shipping options may be available.

Customs duties, taxes, and import fees are the responsibility of the customer.

Delivery timeframes for international orders vary and are not guaranteed.

6. In-Person Pickup (Mascot NSW 2020)

In-person pickup is available by prior arrangement only.

Pickup must:

  • Be discussed and confirmed via Instagram @kngdre_

  • Be agreed upon before checkout or prior to dispatch

  • Take place in Mascot NSW 2020

Orders will not automatically default to pickup.

You will be notified once your order is ready for collection.

Government-issued ID may be required at pickup to verify identity.

If pickup is not arranged within a reasonable timeframe, KNG Cards reserves the right to cancel the order.

7. Undeliverable or Returned Parcels

If a parcel is returned to us due to:

  • Incorrect address

  • Failure to collect

  • Delivery refusal

The customer will be responsible for any re-shipping fees.

8. Shipping Delays & Force Majeure

We are not liable for delays caused by events outside our control, including but not limited to:

  • Postal disruptions

  • Natural disasters

  • Strikes

  • Public holidays

  • Distributor delays